Service Standards And Specifications

As a well-known old underwear source factory in the industry, our company attaches great importance to every demand of customers and strives to provide customers with thoughtful service. In order to improve team quality and service awareness, constantly improve products and services, and obtain higher customer satisfaction, the following service system is formulated.

1. General Rules of service

1.1 service as the lifeline of the company's survival and development, adhere to provide high quality and efficient after-sales service for every customer. Customer is the important object of enterprise management and development, improving the quality of service to customers has become the key to the survival and growth of enterprises.

1.2 quality first, customer first. Providing quality products to customers is itself the best service, putting customers first and paying full attention to our customers is the starting point of the company's business.

1.3 do after-sales service work, is to maximize the protection of the rights and interests of customers, timely collection of product quality problems after shipment, the rights and interests of customers and corporate interests unified, and strive to improve the quality of after-sales service, the company is responsible for product quality.

2. Service commitment

2.1 for sold products, public commitment to customers: quality first, customer first.

2.2 for sold products, to establish after-sales service files, long-term tracking service.

2.3 listen to customer opinions and suggestions, constantly improve working methods, and strive to make customers satisfied.

2.4 for sold products, quality and quantity, for sold products with quality problems, try our best to meet customer demands.

3. After-Sales Service Guidelines

3.1 the company staff should use sincere, enthusiastic service attitude, first-class service quality, promote corporate culture, establish the company image;

3.2 Timely, fast and accurate service.

3.3 for pre-sale, sale, after-sales customers, to be warm, polite, friendly attitude.

3.4 The salesman of the company should do the following service work:

3.4.1 Responsible for pre-sale, sale and after-sales publicity and after-sales service;

3.4.2 Responsible for fulfilling the company's commitment to customer service;

3.4.3 Responsible for timely feedback of various customer information to the company, and collect customer feedback information;

3.4.4 Responsible for using the Xiaoman system and working mobile phone to establish and keep good service files;

3.4.5 Regular return visits to customers, at least once a month, important customers, at least twice a month, a variety of return visits, including telephone, SMS, email and so on;

3.4.6 Responsible for accepting complaints, returns, exchanges, receiving refund applications/after-sales problems, detailed records of after-sales stores, order numbers, after-sales products, after-sales problems and other relevant information, to find out the existing problems, the above content is registered clearly, according to the scope of authority to report to the superior leadership for approval after implementation;